Reporting Problems on Brentford's Streets Just Got Easier

FixMyStreet now fully integrated with Hounslow Council's systems

Picture: FixMyStreet

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The system for reporting problems on Brentford’s streets has become more efficient with the adoption of FixMyStreet Pro in Hounslow Borough.

Many local people had been using FixMyStreet to report problems but previously this had not been integrated with the Council’s own systems. They had adopted an alternative system which was less transparent.

Citizens can now make reports via the Hounslow website or on FixMyStreet.com; either way they’ll display on both sites, and will drop directly into the council’s case management system — in this case, Confirm.

It’s part of a dual contract with contractors Ringway that operates the highways contract on behalf of the London Borough of Hounslow.

FixMyStreet is primarily for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing, such as:

Abandoned vehicles
Dog Fouling
Flyposting or graffiti
Flytipping or litter
Streetcleaning, such as broken glass in a cycle lane
Unlit lamposts
Potholes

mySociety the not-for-profit social enterprise that developed FixMyStreet sat that this installation has involved a seamless transfer which minimised the impact on council staff; everything was handled through Ringway, including user testing via their network of volunteer ‘Lay Assessors’.

They say that thanks to a lot of previous experience with Confirm, it’s all proven very straightforward from their point of view. The whole system was up and running in just two weeks, something of a record for FixMyStreet Pro implementation.

Rob Gillespie, Ringway’s Regional Director, agrees: “I have been impressed with the level of engagement and simplicity of this change. The team behind FixMyStreet has supported our team to develop a service that I believe will be a real game-changer for the industry. Our aim was to improve the accessibility of our highway services, and improve the connectivity between customers and our operational teams. This partnership has really delivered on these expectations.”

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September 2, 2019